Saturday, January 19, 2008
Another S&W 642 with a cracked frame
Friday, January 18, 2008
NORTH AMERICAN ARMS
Why 4 MONTHS for Repair?????
| NAA Message Board » NAA Products » Why 4 MONTHS for Repair????? | « Previous Next » |
| Author | Message | ||
     Onefinger Message Board Member Username: Onefinger Post Number: 61 Registered: 04-2003 |
On 06 Sep I took my NAA .22 Long Rifle Mini-Revolver to local dealer so it could be shipped for repair. The dealer shipped it to NAA on 07 Sep 07. (Yes, I saw the paperwork.) It didn't arrive back at the dealer until 07 Jan 08!! The dealer called NAA in Nov and Dec to find out why it was taking so long. According to him they gave no reason and said it would be shipped "shortly". What's going on with NAA service and repair? Since the dealer and NAA are both in Utah it certainly can't be blamed on long distance shipping. Does NAA care about customer satisfaction? | ||
| Georgeh Message Board Member Username: Georgeh Post Number: 2856 Registered: 01-2003 |
Usually there is only a two week turn-around time. NAA customer service is typically outstanding. | ||
| Jpaulghetto Message Board Member Username: Jpaulghetto Post Number: 8 Registered: 12-2007 |
Onefinger, the more I delve into this site,the more I recognize it for what it is. Fans and appoligists. Looks like no one here knows sh** from applebutter. I think we know which slot Georgeh fits.... Good luck with your mini Onefinger and depend on it for NOTHING.............. | ||
| Georgeh Message Board Member Username: Georgeh Post Number: 2863 Registered: 01-2003 |
Hi Jpaulghetto: You have posted 8 times. So what are you: a fan or an appoligist? | ||
| Billinpittsburg Message Board Member Username: Billinpittsburg Post Number: 1362 Registered: 01-2003 |
Jpaulghetto, what exactly are you bringing to the table that you can claim to be qualified to say who knows what? | ||
| Jpaulghetto Message Board Member Username: Jpaulghetto Post Number: 11 Registered: 12-2007 |
Bill, only a fool would question another mans observations. Seems to be a technical void here. Bill, I bring question and comment to the table. I call them as I see them. Feel free to correct me, but I thought this was a FORUM!!! Georgeh, I am neither. I'm a hard working guy who wants too get what he paid for. Nothing more, nothing less. | ||
| Heyjoe Message Board Member Username: Heyjoe Post Number: 165 Registered: 12-2005 |
You seem to have gotten calling them as you see them confused with being rude, insulting and obnoxious. Being a forum doesnt give you the license to attack everyone you come in contact with. If i was a moderator here you would be waving bye bye. | ||
| Onefinger Message Board Member Username: Onefinger Post Number: 62 Registered: 04-2003 |
Jpaulghetto, you said, "Good luck with your mini Onefinger and depend on it for NOTHING..." To get back on topic, perhaps you missed my point. I don't have a problem with NAA products and find them reliable (when I don't use the cheap ammo). My point was with their customer "dis-service". Has anyone else experienced this kind of delay in getting a simple repair made? Is my experience just a fluke or is this what we can expect in the future? I appreciate the feedback on this forum but just wish things would stay on-topic and not get hijacked into name calling and testosterone moments. (That's exactly why I rarely post here any more.) | ||
| Cjw Message Board Member Username: Cjw Post Number: 2860 Registered: 12-2005 |
I'm with Joe: When board members get to attacking other board members, why don't our moderator give that attacker the heave ho? In fact, if he will accept the position, how about making Joe our moderator? If we get to vote, and he wants to do it, I'd vote for Joe. CJ | ||
| Doc_stadig Message Board Member Username: Doc_stadig Post Number: 89 Registered: 12-2004 |
I had a Rossi .357 out for over 8 months, and all they did was test fire it! I would also take into consideration the fact that you sent it in during the time that any manufacturer would be building up for Christmas sales, and it could easily have been overlooked. Not making excuses, but there are other manufacturers that consider 4 months an absolute beginning time for any service, and wouldn't even speak to you til 6-8 months have past. Doc | ||
| Cjw Message Board Member Username: Cjw Post Number: 2864 Registered: 12-2005 |
Which is exactly why I get rid of a gun, as in trading it back to the dealer I bought it from, more often than I return one for warranty work. When I buy a gun I want it to work and I want to use it, that's why I bought it. I'm a shooter, a user, of guns. Not a collector who, more often than not, don't shoot 'em. For those who enjoy dealing with warranty work, more power to you. We all have different needs and time lines. CJ | ||
| Jpaulghetto Message Board Member Username: Jpaulghetto Post Number: 12 Registered: 12-2007 |
Joe, you and Cjw bring a tear to my eye. I'm sorry you feel I gored your sacred cow. There is no excuse for a 4 month turn-.around. Doc feels a need to tell us about his worst experience. Customer Service. I will not be suprised when I get bounced from here. I attack no one. I respond in kind. Good day my brothers. | ||
| Heyjoe Message Board Member Username: Heyjoe Post Number: 166 Registered: 12-2005 |
I absolutely agree with you that there is no excuse for a 4 month turn around and i also get really annoyed when something doesnt work out of the box. I have had to return a number of products in the last few months and i hate customer service lines. I was referring to some of the insults you threw at some of the people. You seem to know about guns and am sure you could make a contribution to at least my base of knowledge but you defeat your purpose by insulting others you dont agree with or who annoy you. | ||
| Jpaulghetto Message Board Member Username: Jpaulghetto Post Number: 15 Registered: 12-2007 |
Joe, please explain my insults. My observations are just that! Mine! I would never question your qualifications because you dislike the new Chevy or complain about the dealers mechanics. That would make me a fool. Thats what Pittsburg Bill did to me. Last but not least Joe, I've never met a man, in a half century of tramping across this great country, that used the term ANNOY! That my friend IS an insult. Good Day Girls | ||
| Mac_muz Message Board Member Username: Mac_muz Post Number: 350 Registered: 08-2007 |
Well, speaking from the point of view as a biker site mod over years of time, like 7 I guess, allow me to say sometimes new guys get off on the wrong foot. The "crew" gets rilled, and everyone takes a beating. If the new guys stays, a little time passes, he figures out what is who and who is waht and then everyone else settles down. More or less everyone super glues their featha's back on and we get more guys with new and different ideas. J, I stepped on my own tonge my first days too. You see I am not fond of any 9's; and for that I got myself in a heap of whoopass. | ||
| Doc_stadig Message Board Member Username: Doc_stadig Post Number: 92 Registered: 12-2004 |
I wasn't justifying 4 months, I said that I was "not making excuses" I was stating that 4 months wasn't the worst turn-around time. I had not used "my worst" case of warranty work, I merely expressed a time frame of my only gun warranty service, and it was not a NAA gun. I had a $12,000 medical fiber-optic scope, out for servicing for 14 months, and it was necessary for DIAGNOSING LUNG CANCER! When you are waiting for something it is never returned soon enough. I was on the phone weekly, trying to get that scope back, as I was working with a loaner, that was no where near the scope mine was. That was definitely ANNOYING. Especially when you are missing treatments that could have extended a person's life, and/or their quality of life. I have a saying I sometimes use, "if it ain't life or death, it ain't no big deal!" My daughter used to tell me to take a chill pill, Take a chill pill Doc | ||
| Tyr Message Board Member Username: Tyr Post Number: 110 Registered: 12-2006 |
A friend of mine special ordered her BW mini direct from NAA -- and that brand new gun had multiple serious problems (light strike, timing, etc). IIRC, it took over 3 months to get it back . . . but it turned out that the dealer she paid to ship it out delayed doing so for at least 2 weeks. NAA Customer Service responded to all her e-mails and kept her updated as to what was going on and who was working on it. For some reason that particular gun was deemed unfixable and they shipped her a replacement that was guaranteed to work flawlessly . . . and they paid the FFL dealer's fee for the return shipping. Sorry to hear about the delay in turnaround on your mini. You can e-mail or telephone NAA yourself, rather than have the dealer do it, if you want. What repair work needed to be done? | ||
| Garyl43 Message Board Member Username: Garyl43 Post Number: 25 Registered: 10-2007 |
Sorry to hear about your experience Onefinger, but I think it is the exception not the rule. I sent my Black Widow in to have the cylinder pin upgrade on 10/16 and had it back 11/3 with a new mainspring and magnum hand AFT (whatever that is) all FOC. | ||
| Cjw Message Board Member Username: Cjw Post Number: 2869 Registered: 12-2005 |
Personal attacks are not welcome here. CJ | ||
| Phydeaux88 Message Board Member Username: Phydeaux88 Post Number: 723 Registered: 11-2004 |
Onefinger The best place to get answers about why your pistol yook so long is to contact NAA. Any other source is pure conjecture. jpaul My momma always told me "if you can't say something nice don't say anything at all. Good advice. The observation you offered is strictly your opinion. Unless you have credentials that qualify you as an expert in such matters perhaps you should keep such derogatory opinions to yourself. | ||
| Sbyrd68 Message Board Member Username: Sbyrd68 Post Number: 31 Registered: 02-2007 |
Onefinger, sorry to here about your experience. It took over two months to get one mini back and only week and a half to get another. Go figure what the difference is. I will tell you the one that took two months I sent back through my dealer. The quicker one I sent back myself and paid the overnight shipping. -SB | ||
| Naacustsvc Moderator Username: Naacustsvc Post Number: 41 Registered: 04-2007 |
Unfortunately, without real names, I cannot be specific about why a firearm is at NAA for longer than the standard two weeks. If anyone would like to call and provide real names- I'll be happy to assist. In most cases- firearms are held if there is payment due on the firearm (shipping, reassemble fees, etc.) and it isn't made. I usually send at least one invoice a month until payment is made. | ||
| Naacustsvc Moderator Username: Naacustsvc Post Number: 42 Registered: 04-2007 |
Onefinger- based on info that you provided in original post I was able to locate the firearm in question as I only shipped one firearm to a local dealer (UT) in January. The firearm was received in Sept 2007. On 9-11-2007 an invoice was sent to the dealer stating that there was payment due for shipping. A 2nd notice was sent 9-18-06 when repairs were completed. A third invoice was sent on 10-19-2007. When the invoice was paid on 01-03-07- I shipped the firearm. We do apologize for the delay- however- we tried numerous times to contact your dealer for payment. |
